E-commerce AI Conversion OS: Support deflection & automated sales
Stop losing margins to expensive support desks and cart drop-offs. We install an outcome-based AI Operating System that deflects up to 60% of customer support queries, automates cart recovery with hyper-personalized SMS, and drives proactive product upsells.
DTC margins are squeezed. Customer experience shouldn't be.
Online shoppers expect instant resolutions. If they have a question about shipping speeds, order returns, or product specs before buying, they won't wait for an email. They simply leave. At the same time, paying support reps to manually answer "Where is my order?" (WISMO) eats away your profits.
Converting Support Tickets into Revenue Insights
We connect custom LLM agents directly to Shopify/WooCommerce and support desks (Zendesk, Gorgias). The agents resolve WISMO tickets and recommend inventory items based on real-time search context—acting as direct sales concierges.
E-commerce Metrics
E-commerce OS Core Modules
Tailor-made modules integrated securely with your e-shop API layer.
AI Shopping Assistant
An interactive on-site product expert that guides customers. It answers product spec questions, analyzes sizing requirements, and suggests complementary items directly within the shopping cart sequence.
WISMO & Returns Deflector
Links with shipping APIs (aftership, local carriers) to provide immediate delivery status logs. Automatically drafts clear, instant return instructions to minimize support queue load.
Personalized Cart Recovery
Monitors drop-off data in your e-commerce checkouts. It triggers natural SMS, Viber, or Email follow-up messages presenting custom discounts or solving checkout hurdles.
Review & Return Analytics Mining
Scrapes and synthesizes customer reviews, chat histories, and return reasons. Renders a weekly report showing patterns like sizing defects, bad batches, or product description improvements.
Direct E-commerce Integrations
Our operating system integrates seamlessly with the tools you already run: Shopify, WooCommerce, Magento, Zendesk, Gorgias, Klaviyo, and local Greek ERP systems. We manage the database connections, security guardrails, and API token syncing.
Monitors cart abandonment webhooks, loading Gorgias client tickets and Klaviyo history instantly.
Stops cart recovery campaigns from firing if customer support logs open tickets, avoiding spamming clients.
Resolves open Gorgias tickets and deploys cart recovery discounts via Klaviyo sequences automatically.
Frequently Asked Questions
How does the AI detect and recover abandoned shopping carts?
The E-commerce OS monitors live Shopify or WooCommerce cart sessions. If a user abandons a cart, the system auto-analyzes the items and sends highly personalized WhatsApp or email follow-ups with exact cart recovery links within 15 minutes, boosting recovery rates.
Is the AI customer support agent safe from "hallucinating" false prices or discounts?
Yes. We enforce strict deterministic guardrails. The AI reads real-time product prices directly from your ERP or Shopify database APIs. It never invents discounts or compromises pricing integrity, referring complex tickets directly to human support desk agents.
Can the AI handle order status tracking and WISMO inquiries?
Absolutely. WISMO (Where Is My Order) deflection is one of the AI E-commerce system's core capabilities. It integrates directly with ACS, Geniki Taxydromiki, Courier Center, or custom carriers to fetch real-time shipping states, immediately replying to customers with exact tracking states.
Ready to scale your conversions?
Claim your specialized E-commerce operating system diagnostic and start automating your deflection & cart recovery workflows.